Faulty goods returns
In the unlikely event that a product you have purchased from Swim Shack is or becomes faulty, we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).
Consumer Guarantees Act 1993
The New Zealand Consumer Guarantees Act 1993, is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.
If a product sold by Swim Shack does not meet one of the guarantees detailed above and can be repaired within a reasonable period of time, we will either repair or replace the product with an identical product type. If we cannot repair the product or replacement is not a viable option, or the repair cannot be carried out within a reasonable period of time, Swim Shack will refund you the original purchase price.
If a product cannot be repaired, due to the nature of the fault (safety risk) or the failure is of substantial character (i.e. multiple product failures), you may choose either a replacement of an identical product type or a refund of the original product purchase price.
What we will do
When the product is initially returned, we may try to fix (troubleshoot) the problem (if applicable), in consultation with the supplier, before sending it to an authorised repair agent for assessment.
For further information and guidance, please refer to The Ministry of Business Innovation and Employment, Consumer Protection website: https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/
In order to seek a remedy under the Consumer Guarantees Act Swim Shack may need to collect and share your personal information for the purpose of conducting a repair with a third party repair provider or supplier. Personal information may include:
Commercial or Business
The CGA may not apply to goods and services purchased from Swim Shack for commercial, resale or trade use.
When Returning Goods
If you think that you have a valid reason to return under the guarantees described please refer to our information about returns.
You can contact us by: